Orders are typically processed within 3 business days. If you wish to cancel your order, please do so within 2 days of placing it. Once the order has shipped, we are unable to accommodate cancellation or refund requests, especially in regions with limited shipping resources.

Standard Shipping:
We use reliable shipping services like Yanwen, 4PX, and YunExpress to ensure timely delivery at reasonable costs. Orders over $50 qualify for free shipping. For orders under $50, a standard shipping fee of $10–$15 applies, depending on your location. The exact shipping fee will be calculated at checkout.

Shipping Destinations & Delivery Times:

• United States & Canada: Estimated delivery is 7–10 days after shipment.
• Europe: Estimated delivery is 8–12 days after shipment.
• Asian: Estimated delivery is 5–10 days after shipment.
• Other Regions: We currently do not ship to other regions. However, if you’re interested in our products, feel free to contact us via email. We’ll do our best to arrange shipping through suitable carriers.

Tracking Your Order:
Tracking codes may take a few days to update on tracking websites. If the tracking information is not immediately available, please check back later. Rest assured, the estimated delivery time remains accurate regardless of tracking updates. You can track your order here: https://www.17track.net/en

Taxes & Duties:
All prices on our website are listed in USD and do not include taxes or duties. Upon receiving your order, you may be required to pay customs duties, import taxes, or related fees as determined by your local customs authority. These charges are your responsibility and are not covered by KOWME. We are not liable for delays caused by customs in your country. For more information about potential fees, please contact your local customs office.

If you have any questions or concerns about shipping, feel free to contact us at [email protected]. We’re here to help!