Return Policy

To ensure a pleasant and worry-free shopping experience, we provide a detailed return and exchange policy. If you are not satisfied with your purchase or encounter any issues, please refer to the policy below.

Conditions for Returns and Exchanges

Return Period: You have 30 days from the date you receive the item to request a return. Orders exceeding 30 days will not be accepted.
Product Condition: Returned or exchanged items must be in their original condition.
Special Items: Certain items(sale items, and custom products,)are not eligible for return or exchange.

Note: Considering that international shipping costs are more expensive, we generally do not recommend that you choose to return your product. We can give you a certain refund or coupon depending on the item.

Return and Exchange Process

Request a Return or Exchange: Contact our customer service to request a return or exchange, providing your order number, reason for return/exchange, and relevant photos.
Customer Service Confirmation: Our customer service team will respond within 2 business days to confirm the return or exchange details.
Return the Item: After confirmation, please return the item to the provided return address. Ensure the item is securely packaged to avoid damage during transit.
Inspect the Item: Upon receiving the returned item, we will inspect it to ensure it meets the return/exchange conditions.
Refund or Exchange:
Refund: If you request a refund, we will process it within 5 business days after confirming the item meets the return conditions. The refund will be issued to the original payment method.
Exchange: If you request an exchange, we will ship the new item within 5 business days after confirming the item meets the exchange conditions.

Return and Exchange Costs

Buyer Responsibility: In general, return and exchange shipping costs are the responsibility of the buyer.
Quality or Shipping Issues: If the return or exchange is due to a quality issue or shipping error, please contact us first to confirm the details. After confirmation, we will cover the related shipping costs.
No International Couriers: Returns and exchanges should not be sent via international courier services such as DHL, FedEx, UPS, etc. Please use local postal services or other standard shipping methods.

Important Notes

No Cash on Delivery: Do not use cash on delivery for returns. Packages sent with cash on delivery will not be accepted.
Tracking Information: We recommend using a shipping method with tracking information to ensure you can track the package status.

Customer Support

If you have any questions or concerns, please contact our customer service team via email ([email protected]). We are dedicated to providing excellent service and support.

Thank you for your understanding and support. We are committed to providing you with the best shopping experience. Thank you for visiting and shopping with us!